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Terms & Condition

Collaboratively maximize fully researched process improvements via robust potentialities through standards compliant synergy.

Welcome to QRX Terms & conditions

Effective date: 1 January 2020

General Terms and Conditions at QRX

  1. The customer is responsible for maintaining and safeguarding their username and password. Responsibility for issues such as hacking due to the use of cracked or nulled plugins and modules, using a weak password, or neglecting to keep login information secure rests with the user.
  2. QRX has no responsibility for deficiencies and security issues in content management systems, plugins, scripts, or similar items.
  3. Excessive use of the allocated resources will not result in service suspension. If this occurs, the user will be contacted. The customer must either reduce their current usage or upgrade their service...
  4. If the user places resources that violate international copyright laws...
  5. Upgrades and downgrades of products can be done through the user control panel...
  6. The user agrees not to upload content or files with immoral content or items such as crack and warez tutorials...
  7. The user agrees not to use the provided services for sending spam (SPAM)...
  8. Setting up and creating temporary email services (Fakemail or Temporary Email) on any QRX products is prohibited...
  9. If any disruption occurs in the continuation of the provided services for reasons beyond QRX’s control...
  10. Placing any script or code intentionally or unintentionally that poses a potential security risk to the servers...
  11. Setting up IRC - Internet Relay Chat services on all web hosting and virtual server services in Iran is prohibited...
  12. The user must renew their service before the end of the service period...
  13. Use of all QRX services for site scanning, DDOS attacks, etc. is prohibited...
  14. Support provided by QRX is only available through the ticket system 24/7...
  15. All users are required to verify their identity by submitting the requested documents according to Article 667, Paragraph 2 of computer laws...
  16. All services provided by QRX include 9% value-added tax...
  17. The user is not allowed to transfer the service to another party unless the necessary steps for legal transfer of the service from one user account to another have been completed...
Illegal Use

All QRX services must be used for legal purposes. The transfer, storage, or distribution of any information or data that violates any enforceable law or directly aids in violating any specific law is prohibited. This may include:

  • Placing any data covered by copyright law without authorization
  • Unauthorized use of other people's trademarks
  • Unauthorized use of other people's logos
  • Defamation of any person, group, organization, ethnicity, or country
  • Publishing falsehoods against others
  • Internet fraud and any factor that misleads visitors
  • Websites active in HYIP and/or pyramid schemes
  • Websites associated with or supporting terrorist groups as listed by the German government
  • Setting up music and film websites without a license or with copyright issues
  • Setting up websites offering or teaching how to bypass filters
QRX Actions in Response to Violations of Rules and Regulations

Violation of any of the terms listed here will result in suspension of the service. Only QRX determines the violation of the stated conditions...

Backup Rules and Regulations

Another unique service provided by QRX is daily backup, which is offered as an added value and for free...

Backup Maintenance Before and After the End of the Contract

If the user's service is blocked due to non-payment of the invoice in a timely manner...

Refund Guarantee Rules and Regulations

To provide innovative and high-quality services, aiming to build trust between the user and QRX, a no-questions-asked refund guarantee is provided to users...

Refund Guarantee in QRX Services
  1. Economical hosting products: 30-day refund guarantee
  2. Professional Linux hosting products: 30-day refund guarantee
  3. WordPress hosting products: 30-day refund guarantee
  4. Email hosting products: 7-day refund guarantee
  5. Download hosting products: 7-day refund guarantee
  6. Reseller hosting products: 7-day refund guarantee
  7. KVM Virtual Server products: No refund guarantee (due to misuse by some users in recent disruptions, the refund guarantee has been temporarily removed)
  8. Dedicated server products: 7-day refund guarantee (excluding additional costs)
  9. Dedicated download hosting products: No refund guarantee
  10. SMTP service products: No refund guarantee
  11. Dedicated reseller hosting products: No refund guarantee
  12. Add-on products: No refund guarantee
  13. High-capacity virtual server products: No refund guarantee
  14. License products: No refund guarantee
  15. Cloud server products: No refund guarantee
  16. SSL certificate products: No refund guarantee
  17. WordPress optimization services: No refund guarantee
  18. Domain registration, renewal, and transfer services: No refund guarantee
Specific Conditions for Refund Guarantees
  1. In all cases mentioned above, the refund guarantee is only available for the user's first purchase as a cash deposit. If the user wishes to use the refund guarantee on subsequent purchases, they can only receive their payment as credit in the user panel.
  2. Users who have not completed their identity verification will not be able to receive a refund.
  3. If a user's service has been suspended due to non-compliance with the specified rules and regulations, no payment will be refunded under any circumstances.
  4. If a user has a balance in their account credit, it cannot be withdrawn as cash. Any additional credit in the user account by any method is non-refundable.
Rules and Regulations for Virtual Server Services
  1. In all virtual server products including dedicated download hosting, dedicated reseller service, KVM virtual server service, high-capacity virtual server, and cloud virtual server, backup is the user's responsibility...
  2. Using virtual server services for hacking, internet attacks, spam, and other malicious uses is prohibited...
  3. Monthly traffic usage in all KVM virtual server and cloud virtual server services is unlimited. The user is expected to use it reasonably and fairly...
  4. Considering that all management features including OS installation, hostname changes, rebooting, and other management tools are available through the user control panel...
  5. The server connection port is 1 gigabit, provided as shared in one node, with a guaranteed port ratio of 1 to 10...
  6. Setting up online webinar services using software such as bigbluebutton or similar software on virtual server services is not allowed due to being resource-intensive...
  7. In the virtual server service, due to its self-managed nature, transferring data is the user's responsibility. If needed, data transfer can be done for a fee...
  8. Changing locations in all virtual server products is technically not possible...
Rules and Regulations for Domain Registration, Renewal, and Transfer
  1. As international domains are registered with complete user details and ownership, the responsibility for maintaining the domain rests with the user...
  2. The responsibility for choosing a domain name rests with the user, and after registering a domain, changing the name or canceling the domain is not possible...
  3. The user must renew their domain before the expiration date...
  4. International domain transfers are not immediate and may take between 1 to 10 days to complete...
  5. The user must complete their identity verification before registering an international domain. If the domain is registered internationally, it will not be finalized until identity verification is complete...
  6. The price for registering international domains is calculated based on the current dollar rate...
  7. The transfer fee for international domains is collected by the registrar...
  8. If the user’s identity verification status is confirmed, international domain registration is usually done immediately...
Rules for Using WordPress Hosting Services
  1. WordPress hosting services are only available for WordPress sites...
  2. The user must keep their WordPress site updated to the latest version...
  3. Using WordPress plugins that may impact the server’s security or functionality is prohibited...
  4. The user must not install or use unauthorized plugins or themes...
  5. The user must manage their website’s security and keep backups...
Rules for Using SSL Certificates
  1. SSL certificates are issued for the domain registered by the user...
  2. SSL certificates are valid for the domain and subdomains registered...
  3. The user must renew their SSL certificate before it expires...
  4. In case of issues with SSL certificates, QRX provides support...